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Support Centre

Questions about your order, your mattress, or your sleep? We’ve got answers — and real humans to back them up.

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Email Support

Send us a message and we’ll respond within 4 business hours. Best for order queries and returns.

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Phone Support

Mon–Fri 8am–5pm. Speak directly with a foam expert who can guide you to your perfect mattress.

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Live Chat

Chat with us in real time. We’re available during business hours for quick answers and guidance.

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Frequently Asked Questions

How does the 100-night trial work?

Sleep on your mr. mattress for up to 100 nights. If you’re not completely satisfied, contact us and we’ll arrange a free collection and full refund — no questions, no hassle, no fine print.

What sizes do your mattresses come in?

All our mattresses are available in Single, Double (Full), Queen, and King. Extra-length options are available on request. Contact us if you need a non-standard size.

Is foam safe? Are your mattresses fiberglass-free?

Absolutely. Every mr. mattress is 100% fiberglass-free. We use certified foam that meets international safety standards. No harmful materials, no hidden fillers — just clean, honest foam.

How long does delivery take?

We deliver to most areas in South Africa within 3–5 business days. Major cities (Cape Town, Johannesburg, Durban, Pretoria) typically receive delivery within 2–3 business days. Delivery is always free.

Will you remove my old mattress?

Yes — free old mattress removal is included with every delivery. Our team will collect your old mattress when they deliver your new one. Just let us know when you place your order.

What does the 10-year warranty cover?

Our warranty covers manufacturing defects and sagging greater than 3cm. It does not cover normal wear, stains, or damage caused by improper foundations. Full warranty terms are available on request.

Can I pay in installments?

Yes! We offer 3 interest-free monthly payments via PayJustNow. Simply select PayJustNow at checkout. You’ll be approved instantly and your mattress will be delivered in full — you just pay a third each month.

How do I care for my foam mattress?

Rotate your mattress 180° every 3 months. Use a breathable, waterproof mattress protector. Spot clean only — never soak or machine wash. Keep it on a solid, supportive base for maximum longevity.

Foam School

Everything you need to know about sleeping better — from our experts to your bedroom.

Sleep Science

Why foam mattresses are better for back pain

The science behind pressure relief and spinal alignment in foam vs spring beds.

Buying Guide

How to choose the right mattress firmness

Soft, medium, or firm? We break down which firmness works for which sleep style.

Temperature

Do foam mattresses sleep hot? The truth.

We address the biggest myth about foam and explain how open-cell technology keeps you cool.

Couples

Motion isolation — how foam protects your partner’s sleep

Why foam is the best mattress choice for couples with different sleep schedules.

Care

How to extend your foam mattress lifespan to 10+ years

Simple habits that keep your mattress performing at its peak for a full decade.

Comparison

Foam vs memory foam vs latex — what’s the difference?

A plain-language breakdown of the three main foam types and who each suits best.

Health

Is your mattress affecting your sleep quality? Signs to watch

How to know when it’s time to replace your mattress and what to look for.

Setup

The perfect sleep setup: mattress + base combinations explained

Which bases pair best with foam mattresses — and which ones to avoid.